Refund policy
Return Policy
We have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at cs@remudawesternwear.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at cs@remudawesternwear.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
In these cases, we may ask for photos showing the damage, incorrect size tags, or the wrong item. Once confirmed, we’ll send you a prepaid return label. After we receive the return, we will either send you the correct item or issue a full refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (including special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
If you have questions or concerns about your specific item, please reach out.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received a refund, contact us at cs@remudawesternwear.com.